This document describes how 21 production d.o.o., Omišaljska 17, Zagreb, OIB 10667383266 (hereinafter TWENTY1) processes personal data.

The privacy policy applies to all user personal data that we collect and process.

TWENTY1 respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect, how and why we process it, how we protect it, and your rights under the General Data Protection Regulation (GDPR).

We are 21 Production d.o.o., (TWENTY1) a company specializing in creative and production design for events, , concerts, conferences, studio designs, public events, etc. For any questions related to your personal data, please contact us at:

📧 Email: info@twenty1production.com

We may collect the following categories of personal data:

• Identification data: name, surname, email, phone number

• Business data: company name, job title, and industry

• Interaction data: communication history, project requirements, feedback

• Web data: IP address, browser type, device info, cookies (see Cookie Policy)

We do not collect or process sensitive personal data unless required by law or with your explicit consent.

3. How We Collect Your Data

We collect your personal data:

• Directly from you, for example:

  • when you contact us via email or website

  • when you become a client or supplier

  • when you apply for a job or internship

  • when attending events where we provide production services

• Automatically, through cookies or analytics tools when you browse our website

• From third-party platforms, e.g. LinkedIn or social media, if you interact with our content or contact us through those channels.

We process your personal data based on the following legal grounds:

• Contract performance – to deliver services or respond to inquiries

• Legal obligations – such as accounting or employment regulations

• Legitimate interest – for business development, marketing, or internal administration

• Consent – where required (e.g. newsletters, job applications, photo/video material at events)

You can withdraw your consent at any time.

We use your data to:

• Respond to your inquiries or business proposals

• Provide and improve our services

• Send business offers or updates with your prior consent

• Share project-related content on social media or our website (only with permission)

• Fulfill legal and regulatory requirements

6. Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected or as required by law. For example:

• Job applications: max 1 year (unless consent for longer retention is given)

• Client records: 10 years after end of cooperation

• Event photos/videos: until consent is withdrawn or project is archived

We do not sell your data. We may share it with trusted service providers or partners only when necessary, for example:

• IT service providers (website, email, cloud storage)

• Legal or accounting partners

• Event subcontractors (only with relevant consent and protection measures)

All third parties are required to ensure your data is protected and used only as instructed by us.

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate or outdated information

• Request deletion (“right to be forgotten”)

• Object to or restrict processing

• Withdraw consent at any time

• Data portability, where applicable

• File a complaint with the Croatian Data Protection Agency (AZOP)

Our website uses cookies to improve user experience and analyze site traffic. For more details, please see our [Cookie Policy].

You can control or disable cookies in your browser settings.

We may update this Privacy Policy occasionally. All changes will be posted on this page with the updated effective date. We recommend reviewing it regularly.

Last updated: 07.May 2025